Avaya Communicator is a user softphone application which allows the user to make and answer their calls from a range of telephone devices. Avaya Communicator client software is available Windows and iPad devices. An addition version, Avaya Communicator for Web, is supported through Google Chrome, is not covered by this documentation.
Details | |
License | See the table below. |
Languages | Dutch, English (UK), English (US), French, Italian, Brazilian Portuguese, Russian and Spanish. |
The features available to the user depend on how the user is licensed for Avaya Communicator and whether the system also includes one-X Portal for IP Office and Voicemail Pro.
The Avaya one-X® Communicator window closes, but Avaya one-X® Communicator continues to run and is still logged in to the server. The Avaya one-X® Communicator icon ( ) appears in the System Tray. The Avaya one-X® Communicator window opens when you: Receive a call. Double-click the Avaya one X® Communicator icon in the System Tray. Jun 02, 2014 Avaya one-X® Communicator, 6.2.x. Date Released: Mon Jun 28 00:00:00 EDT 2021. Summary: Avaya one-X® Communicator Release 6.2 Service Pack 14 Patch 7.
Lite Mode | Advanced Mode | ||
Basic Features | •Make calls, hold calls, mute and transfer calls. •System directory. •Local application call log. | •Make calls, hold calls, mute and transfer calls. •System directory. •Local application call log. | |
Advanced Features | – | •User directories and call logs via one-X Portal for IP Office •Presence (XMPP). •2-Party Instant Messaging •2-Party video calls. •Dual extension support. | |
Licenses Required | System License | •Essential Edition | •Essential Edition + Preferred Edition |
User Licenses | •Avaya Softphone | •Office Worker or •Teleworker or •Power User. | |
System Mode | IP Office Essential Edition | Yes | – |
IP Office Preferred Edition | Yes | Yes | |
Client Connection | Support for basic mode features is provided directly by the IP Office system. | Support for advanced mode features is provided by the one-X Portal for IP Office and Voicemail Pro applications. | |
Avaya One-x Communicator Install
•Client Software
The source for the Avaya Communicator client software depends on the user device. However, since Avaya Communicator is supported on a number of Avaya platforms, in all cases the installer must ensure that they obtain a Avaya Communicator client that specifically states IP Office support.
Avaya One-x Communicator User Guide
Windows PC Requirements
For detailed PC requirements, refer to the appropriate IP Office installation or implementation manual for the application. For general operating system and browser support notes, refer to Operating System Summary.
Avaya one-X® Communicator provides desktop access to your voice messages from a single, intuitive user interface.
Avaya one-X® Communicator does not work with Exchange or Zimbra. When you choose the Avaya message store as your destination storage server for voice mail, you can gain access to Messaging through Avaya one-X® Communicator and listen to and respond to voice mail, make calls, and view fax messages on your personal computer. With Avaya one-X® Communicator you can gain access to all the features you have on your phone, plus voice-video calling, visual voice mail, and voice-video conferencing capability, using which you to join several calls together in a ad hoc conference. You can gain access to your personal contacts list and to the complete corporate directory, and can view your communications log, where calls you receive even when you are not logged into Avaya one-X® Communicator, are tracked.
You can use Avaya one-X® Communicator to perform the following actions:
Listen to a voice message
Delete a voice message
Call the sender of a voice message
Add a number from a voice message to personal contact
Add a number from a voice message to Favorites
Mark a voice message as read or unread
For more information, see the Avaya one-X® Communicator documentation at https://support.avaya.com/css/Products/P0516/All_Documents.